Here’s the harsh truth: nearly all HVAC failures take place because someone ignored a step. Did not calculate the load properly. Used incorrect equipment. Misjudged the insulation needs. We’ve personally fixed countless of these failures. And each and every time, we file away another insight. Like in 2017, when we decided on adding smart thermostats to every system. Why? Because Sarah, our senior tech, got tired of watching homeowners lose money on poor temperature settings. Now clients save hundreds yearly.